To place an order, you must follow the online purchase procedure and click to accept the TERMS AND CONDITIONS OF SALE IN THE SECTION "ORDER WITH OBLIGATION TO PAY".
After this, you will receive an "Order Confirmation" email acknowledging receipt of your order. All orders are subject to acceptance on our part, which is confirmed via a "Shipping Confirmation" email informing you that the product has been despatched. The contract for purchasing a product between the CUSTOMER and SmartOptics is only formalised once the “Shipping Confirmation” email has been sent.
Please note: The "Shipping Confirmation" email will be sent to you within a maximum period of 48 hours from the time you place the order. If you have not received said confirmation within that time period, please contact us by writing an email to [email protected], sending a WhatsApp message to (+34) 617 367 740, or by calling our Customer Service team at (+34) 931 164 674. Customer Service Hours: Monday to Friday 09:30-13:30 and 16:30-20:30, Saturday 10:00-13:30 and 17:00-20:00.
For orders with "express shipping", the "Shipping Confirmation" email should reach you within a maximum period of 24-48h. If not, please contact us via the aforementioned channels.
The delivery time for orders placed through our website may vary according to stock availability, country of destination and type of service:
- For products with the "Fast delivery" tag, the delivery time is 24/48 hours for the spanish territory, 2-4 Europe and 6-8 days rest of the world. The fast delivery does not imply any change in the cost of the product or transportation.
- For personalised or prescription glasses, the delivery time will depend on the type of treatment, lens and prescription and may take up to 15 working days.
- For all the other products, the delivery time is 5 to 12 days depending on the Brand and country of destination.
The full management of your order is subject to the availability of the requested products. If, at the time of preparing your order in our warehouse, the requested product is not available due to either a lack of stock or the product not being in a suitable condition for sale, we will inform you of this as soon as possible and reimburse you the amount paid within a maximum period of seven days from the date of notifying you of the unavailability of said product.
In any case, we will always notify you of any possible change to your order due to the unavailability of an item.
For the purposes of these Conditions, the "delivery" is understood to have been completed once you sign the order receipt at the agreed delivery address.
The price of each product is that which is stipulated on our website. The price and other conditions regarding the items requested will not be modified during the period of time between you placing an order and us confirming acceptance of said order through the shipping confirmation email, unless we are obligated, by law or by decisions adopted by government bodies, to apply changes retroactively to our policies, terms and conditions, or privacy policy, in which case, the possible changes will also affect orders placed previously.
The prices listed on the website are indicated in euros and include VAT and any possible discount applicable on the date of the order. Unless otherwise specified, the price does not include shipping and handling costs, nor taxes, other fees, and additional costs. These expenses will be borne by the Customer, unless the minimum purchase requirement for free shipping has been met, or SmartOptics, SL has expressly communicated the removal of shipping costs on the website, in which case they will be borne by SmartOptics.
Payment can only be made through: our virtual POS payment gateway or the PayPal secure payment system. As a security measure, your data will be encrypted before information is transferred from your computer to the secure payment system, using Banco Sabadell and PayPal (you can pay with either your PayPal account or your credit or debit card). SmartOptics, SL does not receive or store your debit or credit card information nor your PayPal account details. The padlock at the bottom of the browser signifies that the web page is secure (or if the URL begins with https). This method is the recognised standard for making secure transactions.
By clicking "Authorise Payment" you confirm that the bank card belongs to you.
Bank cards will be subject to checks and authorisations by the issuing entity; if said entity does not authorise payment, we will not be held responsible for any delay or delivery failure, and we may not be able to formalise a Contract with you.
Upon confirmation of your order, SmartOptics, SL will send a confirmation message informing you that your order has been successfully completed. The risk of loss and deterioration of the products is transferred to the Customer upon delivery and receipt of the Products by the CUSTOMER.
Shipping Costs by Territory
As mentioned above, any additional expense to the cost of the glasses is borne by the CUSTOMER, except for shipping costs when specified by SmartOptics on its website.
The current shipping costs are as follows:
- Spain: Free shipping for the purchase of any pair of glasses, regardless of price. Except for Canary Island, shipping cost 12€ for orders under the 100€
For the purchase of accessories, shipping is free for orders over €30, or €3.95 for orders under €30. - European Community Countries: The shipping cost is €15. Free shipping for orders over €150.
- Other European Countries out of EU: The shipping cost is 25€. Free shipment for orders over 150€.
- Rest of the World: The shipping cost is €50. Free shipping for orders over €200. Except USA Territory with shipping cost of 35€ and free shipment for orders over 200€.
Customs and Import Taxes
For territories with customs and import duties, taxes and/or tariffs, which are an additional expense to the shipping cost, the CUSTOMER will be responsible for these costs. We recommend checking with local authorities beforehand how much these costs may amount to. If the CUSTOMER decides not to pay the customs fees, SmartOptics will not refund the order amount nor take charge of the package. It is very important to provide a correct and exact shipping address, as well as a contact telephone number. Deliveries are never made to post office boxes.
Right of Withdrawal
The CUSTOMER has the right to withdraw from the agreement within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days from the date on which you acquire material possession of the goods.
This right must be exercised in writing by sending an email to [email protected]. The following information must be included in the email:
- Purchase order number
- Customer name and surname
- Product reference number
- Number of units to return
- Reason for the return
Such information must also be included with the physical shipment of the goods. The return costs will be borne by the Customer, unless the withdrawal is due to a shipping error (e.g. incorrect product received) or a defective product.
Effects of Withdrawal
In the event of a withdrawal on your part, we will refund all payments received, including shipping costs for your order (where applicable).
The deadline for making a return is a maximum of 14 calendar days from the date of receipt of the goods. We will proceed to refund the amount paid back to the same payment method used for the initial purchase, unless you have expressly provided otherwise; in any case, you will not incur any cost as a result of the refund.
Products should be returned to us directly or delivered to:
SmartOptics, SL
Avda Martí Pujol 211 – 08912 Badalona – BARCELONA
The right of withdrawal is not applicable to contracts that refer to the supply of sealed goods, which are not suitable to be returned due to health, safety, and hygiene protection reasons, and that have been unsealed after delivery.
Additionally, the right of withdrawal is not applicable to products which have been personalised or adapted; the provision of services such as creating prescription lenses for sunglasses, progressive lenses, changing the lenses in a frame or pair of sunglasses to anything other than the original lenses marketed by the supplier (e.g. photochromic, polarised lenses, colour change, UV filter or finish); nor to contact lenses.
